Customer Service

Shipping & Delivery

At Jewelryista.com one of our goals is to provide a wide selection of products 24 hours-a-day. We will make every attempt to ship your order within 1-2 days the order is placed. Orders placed on weekends or holidays are processed on the next business day.

*Our products are shipped using UPS standard Ground, 3-Day Select, 2nd Day Air, Next Day Air or USPS.  

*Jewelryista.com shipping fees are equal to UPS shipping costs based on the weight of the item(s) ordered. 

*Shipments that are refused or undeliverable and it return to us, customer will be subject to 25% restocking fee plus shipping cost. UPS will charge $12 fee for address change on the package that is in transit. 

*UPS does not ship to PO Box or APO addresses.

*International order ship via UPS or USPS. Customers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

*Jewelryista.com will not responsible for the loss and damage during the process of transport of the returned goods

*Jewelryista.com takes great effort in packing and shipping. Our boxes are usually packaged with plastic bubbles inside the parcel to keep the jewelry steady, waterproof and crushproof.

 

Privacy & Security

Members' Personal Information:

WE TAKE SPAM EMAILS, FRAUD, AND PRIVACY ISSUES VERY SERIOUSLY, THEREFORE, WE ARE HIGHLY PROTECTIVE OF OUR CUSTOMER'S PERSONAL INFORMATION AND DO NOT SHARE OUR CUSTOMER'S PERSONAL INFORMATION WITH ANYONE. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list.

IP Address and Demographic Information:

When visiting our web site, our web site will identify your computer's IP address for problem analysis and site administration. Your IP address helps us gather broad demographic information. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences.

Security:

Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technologyt. If you use Paypal to send us payment, your credit card information is protected by Paypal and is not passed onto our web site. Paypal also uses strong encryption technology to protect your credit card information.

Having Trouble Receiving Email from Us?

If you are having trouble receiving your order confirmation email, saving coupon email, or promotional email from us. Please check the email program you are using and make sure our email address (sales@jewelryista.com) is added in the approved email list. We send out coupon and special promotion via email from time to time. 

Contacting US:

If you have any questions about this privacy and security statement, the practices of this site, or your dealings with this Web site, just send us an email to sales@jewelryista.com. Our staff will get back to you as soon as possible.

Returns & Replacements
Customer's satisfication is our reputaion for quality and excellent value. If for any reason you are not satisfied with you purchase, we will help you with promt exchange or refund(a restocking fee          might be applied). 

*If items arrived damaged due to manufacturing defect or transit, please contact us to get a RMA number within 7 days of package receipt date, we will REPLACE the SAME items at no cost to customer. Unless the replacement is no longer in stock, we will issue a credit on the store account. The store credit will be automatically apply toward your next order.
*All items return must have original tag / packaging and must contact us to get a RMA number within 7 days of package receipt date . If the items already been open and tagged for resell, then no credit will be issued.
*Original shipping fees are not refundable and customers will be  responsible for shipping charge on all returns except for damage replacement.

*NO return for all international order.

*All damaged/defective/wrong products must ship via USPS First Class Mail (1~13oz) or Priority Mail(14oz and up). Don't use USPS extra service such as Delivery Confirmed, Insurance .  
 
Ordering

Order Status - Order status are updated on an ongoing basis. You will receive email for any update on the order, please make sure to add our email (sales@jewelryista.com) to your address book, so the email will not send to junk mail folder. Sometimes we will need to verify some information such credit card verification, shipping cost estimation, payment information, etc.. before we can approve the order. So in order to avoid any delay on the shipment, it is very helpful if can receive and reply our email on time.

Order Cancellation - For wholesale purchase, cancellation request must be submitted by phone. The request will be accepted only if the order has not been shipped. We advised our customers to review the order carefully before completing  the transaction. However, due to the high cost of fulfillment and restocking operations, if the order has already packed and shipped then any  cancellation will incur a 25% restocking fee plus all shipping charge.

Liability - Jewelryista.com will not be responsible or liable for any labor, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of the goods.

Payment, Pricing & Promotions
 
We accept Paypal payment from verified account only.  Please visit http://www.paypal.com/ for more information.  The account is free and it will let you setup an account with a credit card and/or checking.

Pricing - All prices are subject to change without prior notice. At most of time, the unit price will be mark down for sale!


THESE TERMS, POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE